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Free Shipping - To most of UK mainland

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Returns, Refunds & Cancellations

Returns 

If you’re not 100% happy with your new purchase, you can return it within 14 days of delivery. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

To return your product, please contact sales@gardenpromos.com with your order number and reason for return. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

The product must be in its delivered form and must not have been tampered with in any way.

The product will be inspected on return to ensure that the product has not been tampered with and is complete. If we deem that the product is not of the above standard we shall deduct a reasonable amount to cover any costs to use or return them to you if they are not re-sellable.

Damaged Goods

If you receive your item damaged. Please contact us on sales@gardenpromos.com with your order number with proof within 24hours of delivery and we will advise further.


Refunds

Where a refund is to be paid we will usually refund any money received from you using the same method originally used by you to pay for your purchase. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we received your cancellation or the day we confirmed to you via e-mail that you were entitled to a refund for delivery of the product.

Any products that are special order, bespoke or purchased in bulk are not subject to the cooling off period.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 5 working days.

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@gardenpromos.com.

Cancellations 

Any order that gets cancelled after 24 hours is subject to a 10% administration fee (total order value) whether or not your order has been dispatched. If the order has left the warehouse, you (the buyer) will also be responsible for the return shipping fees as well. Once the item has been dispatched, it cannot be cancelled

100% satisfaction guaranteed

100% satisfaction guaranteed