Delivery is usually very easy and straightforward. We can often deliver to specified dates, but cannot guarantee this. Customers will always be contacted at least 24 hours before delivery and be given the date and approximate time of delivery.
We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order.
Pick your delivery day
You will be asked to go on line and choose your preferred day of delivery. You are able to track your delivery on line.
Please note: If your postcodes falls within a chargeable postcode, we will contact you for payment before your order is processed.
Delivery is usually very easy and straightforward. We can often deliver to specified dates, but cannot guarantee this. Customers will always be contacted at least 24 hours before delivery and be given the date and approximate time of delivery. We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order.
When do we deliver?
We will usually deliver between 8 am and 8 pm Monday to Friday. Deliveries do not generally occur on Saturdays, Sundays or public holidays.
How long will delivery take?
Estimated timescales for delivery are shown against all products but can occur sooner or sometimes later than the anticipated timescales. An ‘express delivery service’ may be available (not available on all products).
We make every effort to deliver goods within the estimated timescales. However, delays are occasionally inevitable due to unforeseen factors.
May I change my delivery address?
In short, yes, providing the item has not already been despatched.
On what size truck will delivery be made?
We usually use small flatbed trucks for delivery. The driver will unpack the building.
Delivery of log cabins may be made on an 18T truck with a crane. There must be sufficient space for this vehicle to operate. If in doubt – please contact us to discuss. If you have restricted access and delivery on a smaller vehicle would be more appropriate please contact us at firstname.lastname@example.org We can always arrange this usually at no additional cost.
Where will delivery be made to?
Delivery is kerbside. Our drivers are very helpful and will always try to leave the product as conveniently positioned as possible. We leave it entirely at the driver’s discretion whether or not it is suitable to drive onto your property.
What about packaging?
When buildings are delivered they are packed in a weatherproof wrapping and can stand outside quite satisfactorily for a reasonable time. Buildings may be delivered without a crane on a smaller vehicle and have to be off-loaded manually, and therefore un-packed. The driver will take away any packaging material if you would like him to.
Bespoke/Made to Order Buildings
If you decide to cancel after production has commenced you will be liable for the cost of work to the date of cancellation.
If you cancel after the building has been despatched you will be liable for the cost of the building and the return cost unless the building is incorrect, faulty, or substantially damaged on delivery resulting in the building being unfit for purpose. For minor damage replacement parts will be despatched.